A measure of the degree to which a service or business process has been effected by an incident or problem (e.g., the impact on the organization in terms of the number of services, users, or potential financial loss). #BusinessAlignment #ITSM #BusinessContinuity #DesktopSupport ...
The process responsible for managing risks that could seriously affect IT services . ITSCM ensures that the IT service provider can always provide the minimum agreed-upon service levels, by reducing the risk to an acceptable level and planning for the recovery of IT services. ITSCM should be...
The process responsible for planning, scheduling, and controlling the movement of release to test and live environments. The primary objective of release management is to ensure that the integrity of the live environment is protected and that the correct components are released. #ITIL ...
The agreed-upon time period when a particular IT service should be available. For example, “Monday-Friday, 07:00 to 22:00, except for United States and federal holidays.” Service hours should be defined in an service level agreement (SLA). #SLA #OLA #ITSM #BusinessContinuity ...
A plan defining the steps required to recover one or more IT services . The plan will also identify the triggers for invocation, the people to involve, the communications to send, etc. The service continuity plan should be part of a business continuity plan. #SLA #SupportOperations #ITSM...
The initial steps of risk management ; involves analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats. #ITSM #ReleaseManagement #SecurityManagement #RiskManagement #BusinessContinuity ...
The process responsible for identifying, assessing, and managing risks. Risk management can be quantitative (based on numerical data) or qualitative.assessments of uncertainty. #ITSM #ReleaseManagement #ITIL #RiskManagement #SecurityManagement #BusinessAlignment #BusinessContinuity
The possibility of suffering harm or loss. In quantitative risk management this is calculated as how likely it is that a specific threat will exploit a particular vulnerability. #RiskManagement #BusinessContinuity #BusinessContinuityPlan #ITSM #BusinessIntelligence #BusinessAlignment
The maximum time allowed for recovery of an IT service following an interruption. The service level to be provided may be less than normal service level targets. Recovery time objectives for each IT service should be negotiated, agreed upon, and documented. #Practices ...
The core of disaster recovery planning : recognize the threat, prioritize it, and mobilize resources to stop it. Failure at any stage exposes your company or organization to predictable surprises. Given the stakes involved, RPM should count among every business or organization leader’s core...